Support
Best Practices
Support becomes easier when changes and incidents leave a readable record.
Collect the details that help the next step
Keep the system version, recent changes and contact owners together. Test important changes in an agreed environment and make sure someone knows how to restore service if the result differs from the plan.
Keep this with your request
Useful details
- Keep a change log with owners.
- Verify backups through an agreed restoration check.
- Test critical tasks after a change.
- Maintain current support contacts.