Collect the details that help the next step
This page explains how to raise an issue, share useful evidence and request access or training help. For timings, coverage and changes to an engagement, refer to the agreed support terms or ask the Rhealo team.
Keep this with your request
Useful details
- How do I request help? Send the system, issue and impact.
- What evidence helps? Exact steps, time and a safe screenshot.
- Where are response times defined? In the applicable support agreement.