Support
Remote Assistance
Remote assistance should begin with your approval and a clear task.
Collect the details that help the next step
Agree the session tool, permitted access and who will stay present. Close access after the session and keep a short record of what was reviewed or changed; do not share passwords in an initial enquiry.
Keep this with your request
Useful details
- Authorised contact and explicit session approval.
- Task, tool and permitted access.
- Person present during the session.
- Changes recorded and access closed afterwards.