Services
User Research
The fastest way to understand a difficult workflow is often to watch someone use it.
User Research
Look at the task before drawing the screen
We plan interviews and task-based sessions around specific questions, then turn the findings into design decisions. Research can reveal overlooked exceptions, confusing language and steps that people work around every day.
Design review
- User interviews & contextual inquiry
- Usability testing sessions
- Survey design & analysis
- Persona & journey mapping
- Research synthesis & actionable insights
In practice
User Research: a practical example
Observe the person who performs the task and the colleague who receives its output. Ask both about exceptions and workarounds. The handoff may reveal a requirement neither person mentions when describing only their own screen. Summarise observations separately from interpretations.
An illustrative scenario to discuss when planning your project.