Support
Planned Upgrades
An upgrade should be reviewed for compatibility before its date is agreed.
Collect the details that help the next step
Identify integrations, custom settings and the workflows users rely on. Ask the team for the applicable release details, test plan and rollback approach for your environment.
Keep this with your request
Useful details
- Version and compatibility requirements.
- Integrations and custom settings.
- Test and acceptance owners.
- Rollback conditions and contact.