Support
Mobile Apps
For a mobile app issue, record the app version, phone model and operating system.
Collect the details that help the next step
Note whether it happens on Wi-Fi, mobile data or both, and whether other users see it. Those details help separate a connection problem from an app or account issue.
Keep this with your request
Useful details
- App and operating system versions.
- Device model and connection type.
- Steps and exact error.
- Whether other users are affected.