Support
Escalations
An escalation should explain why the current route is no longer sufficient.
Collect the details that help the next step
Reference the existing enquiry, describe the impact and say what decision or help is needed next. Keeping the original thread makes it easier for another owner to understand what has already been checked.
Keep this with your request
Useful details
- Existing enquiry reference.
- Last update and action already tried.
- Business impact and decision needed.
- Responsible contacts on both sides.