Support
Emergency Support
For a serious interruption, contact your agreed incident owner immediately and describe the impact in plain language.
Collect the details that help the next step
Rhealo's published phone and WhatsApp contacts can be used to reach the team. Response coverage and escalation arrangements depend on the support agreement for the affected service.
Keep this with your request
Useful details
- Time the issue began, with time zone.
- Functions and users affected.
- Contact who can authorise recovery actions.
- Existing incident reference, if available.