Real-time speech-to-text
Turn speech into searchable transcripts so staff can revisit an instruction or customer request.
Products
Sada Voice
Understand the spoken request before taking action.
Sada Voice connects a spoken interaction with a task your service team can recognise. Accents, names and background noise can change the meaning of a request. Test confirmation and transfer routes alongside recognition, with a clear way for the caller to correct the information or reach a person.
Voice interfaces need to cope with how people actually speak, including pauses, accents and interruptions.
Inside the workspace
Sada Voice: a closer look
Explore how the product could bring its tools and working records into one view. Review the workflow design during your product walkthrough.
Features & client solutions
What this helps your team solve
Connect each capability to a day-to-day task and a practical result your team can evaluate.
IVR & call automation
Route common call intents through agreed flows to reduce repetitive handling.
Voice sentiment analysis
Use sentiment indicators as a review aid when selecting calls that need closer attention.
Bring one example from your daily work. We can review the records involved, who owns each step and which integrations are needed before defining the implementation scope.
Discuss your workflowProduct fit
Sada Voice for the way your team works
A voice AI configuration connects recognition, response and handover around a bounded task. Recording permissions and the handling of misunderstood requests should be decided first.
Areas to assess in a walkthrough
- Real-time speech-to-text
- IVR & call automation
- Voice sentiment analysis
- Multi-language transcription
- Integration with contact center tools
In practice
Sada Voice: a practical example
Try a short spoken request with local accents, background noise and an ambiguous name. Check the transcription and confirmation step before any action is taken. Give callers a clear route to a person when the system cannot understand.
An illustrative scenario to discuss when planning your project.From records to decisions
How your team works with Sada Voice
The people involved include contact-centre supervisors, agents and integration teams. Begin with a small, representative set of sample calls, language requirements, call intents and routing rules, then identify the decision or action each role needs to complete. This helps shape a useful first release and avoids collecting information that nobody uses.
Make review part of the workflow.
Start with a narrow task and representative examples, including difficult cases. Define what the system may do, when a person must review its output and how corrections are recorded. Measure usefulness against the task itself, rather than treating a confident-looking response as proof that it is correct.
Implementation approach01 02 03 04
From agreed scope to everyday use
Review the starting point
Identify the current sources of sample calls, language requirements, call intents and routing rules. Check data quality, shared references and required fields before agreeing what will be migrated, connected or recreated.
Define roles and connections
Review the needs of contact-centre supervisors, agents and integration teams. Document permissions, required integrations, the authoritative system for each record and what happens when information cannot be exchanged.
Test an end-to-end case
Use safe sample data to review a transcript and route a caller correctly when an automated step cannot continue. Agree expected results, review exceptions and record acceptance decisions before widening access.
Prepare the operational handover
Name the configuration owner, change decision-maker and support contact. Plan training and documentation around ordinary tasks, then review early use under the agreed support arrangement.
Practical details
Questions before getting started
What should we bring to the first walkthrough?
Prepare examples of sample calls, language requirements, call intents and routing rules, with confidential details removed. Explain the step that takes the most effort or causes confusion, and identify who needs to review the result.
How do we decide whether it fits our work?
We define a scenario that lets your team review a transcript and route a caller correctly when an automated step cannot continue. Compare the result with the current process and document requirements and gaps before approving the implementation scope.
Can it connect to our existing systems?
The required systems and data sources are reviewed first. The integration plan covers access, field mapping, transfer timing and responsibility for errors. The proposal identifies included connections and any custom work needed.
How are pricing and support agreed?
The proposal considers features, users or workload, the operating environment, integrations and migration. Training, operational ownership and the support arrangement are agreed alongside the implementation scope.