Industries
Marketplace Solutions
A marketplace has to serve buyers, sellers and the operations team.
Marketplace Solutions
Follow the record to the next decision
We discuss onboarding, listings, orders and settlement responsibilities, including disputes and incomplete fulfilment. Clear ownership is essential when several businesses contribute to one customer order.
Workflows to examine
- Seller onboarding workflows
- Product catalogue management
- Order and payment integration
- Fulfilment visibility
- Customer support tools
In practice
Marketplace Solutions: a practical example
An order includes items from two sellers, but one item is cancelled. Follow the change through fulfilment, payment allocation and the buyer's update. Agree which party owns each action so a support enquiry has a clear destination and a consistent order history.
An illustrative scenario to discuss when planning your project.